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I have a few thoughts on the premise, not terribly
cohesive but here they are. Yes I agree that utilizing the existing
community resources or "infrastructure" is a critical path to
improving people's lives. This infrastructure is the trusted, sustained
presence that will lead the way in an effort like this. I believe
empowering this community with technology will have a powerful impact --
directly and indirectly -- depending on what the core competence of the
organization is. Technology for these organizations is an enabler not
necessarily a direct bridge for the issues that define the digital divide.
So for example, in NYC there is an effort underway
to enroll thousands of kids in a new health insurance program sponsored by
the state, city and feds. The efforts, as profiled in a recent NYT
article, are failing miserably and the enrollments are minimal at best.
Mobile vans spread out on weekends trying to find kids to enroll,
sometimes resulting in 4 kids enrolled after a full day of community
outreach. Doesn't something tell you that with today's technology, there
has to be a better way? The infrastructure that is in place to enroll is
plagued by barriers to technology (funds, lack of knowledge, fear of the
unknown) that keep them from implementing more innovative solutions. If
this problem could be solved, think of how many kids would have health
insurance and frequent their local clinics at the first sign of illness
rather than when it has become a dangerous, acute condition.
This is an example of how technology, put in the
hands of the right party, can make a difference.
Barbara Chang
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